ATG Access Membership Scheme: Your Path to an Inclusive Community
Imagine stepping into your favourite theatre, heart racing with excitement, only to be met with a seamless, welcoming experience designed just for you. That’s the promise of the ATG Access Membership Scheme—your passport to priority booking, tailored assistance, and barrier-free enjoyment at any Ambassador Theatre Group venue across the UK.
What Is the ATG Access Membership Scheme?
ATG Access is a dedicated membership program for theatre-goers with disabilities. Whether you use a wheelchair, have a visual or hearing impairment, or live with any condition that affects your access needs, this scheme ensures you can focus on the performance—not the logistics. For a small annual fee, members receive:
Priority Booking: Early access to tickets before the general public
Companion Tickets: A free or discounted ticket for a personal assistant or companion
Dedicated Booking Line: A friendly team trained in accessibility requirements
Seating Flexibility: Assistance choosing the best seats for comfort and sightlines
Venue Support: Advance information on step-free access, hearing loops, captioning or audio description services
Who Can Apply?
The scheme is open to anyone with a genuine disability diagnosis or access need. You could provide a supporting letter from a qualified professional that explains your circumstances. Accepted supporting documents include:
Note: Check the ATG website for the latest up to date guidance
A signed letter from your GP, nurse, occupational therapist or social worker
A benefits award letter (for DLA, PIP, DLA Mobility, etc.)
An Education, Health & Care Plan (EHCP)
Any formal assessment outlining your access requirements
Your letter or document should:
Explain your diagnosis or condition
Explain how it affects your theatre experience (e.g., difficulty navigating stairs, need for audio description, sensory breaks)
Recommend consideration for reasonable adjustments
Why ATG Access Makes a Difference
1. Peace of Mind
No more last-minute calls or frantic emails. Once approved, your membership details (and any companion entitlement) are stored securely, so every future booking is straightforward.
2. Genuine Inclusion
ATG staff receive training in disability awareness and venue-specific access features. From hearing-loop operation to captioning devices, they’re ready to support you every step of the way.
3. Cost Savings
An annual fee unlocks free or heavily discounted companion tickets—ideal if you rely on someone to help you enjoy the show.
4. Insider Perks
Members often receive news of special access performances (BSL-interpreted, audio-described or relaxed-cue shows) and exclusive pre-sale codes.
How to Apply: Step-by-Step
Visit the ATG Access page: Head to the Ambassador Theatre Group website and find the Access Membership section.
Prepare your evidence: Scan or photograph your supporting letter/document on practice letterhead.
Complete the online form: Enter your details, upload your document, and choose a membership level (solo or companion plan).
Pay the fee: A secure online payment will activate your membership for 12 months.
Receive confirmation: You’ll get a membership number and login details—use these whenever you book online or call the Access Line.
Tips for Maximising Your Membership
Book Early: Take advantage of your priority period—especially for West End blockbusters.
Keep Your Details Current: If your access needs change, simply upload an updated letter to maintain accurate support.
Ask About Accessible Performances: Many shows host relaxed, signed or audio-described performances—often reserved exclusively for Access members.
Use the Access Line: The dedicated phone team can advise on the best seating, alert you to step-free routes, and arrange any extra assistance on the night.
Life with ATG Access
Picture arriving at your favourite theatre. You dial the Access Line, share your membership number, and within minutes you’re booked into the perfect seat—no need to explain your needs in detail. On arrival, ushers greet you by name (if you wish), help you to your seat, and ensure your companion tickets are ready. When the lights dim, you can settle back and let the story unfold, knowing that every part of your experience has been designed with your comfort in mind.
Final Curtain
The ATG Access Membership Scheme isn’t just a ticketing tweak—it’s a powerful statement that everyone deserves equal access to the magic of live performance. By securing your membership today, you’re not only unlocking priority booking and valuable companion tickets, but also joining a movement toward truly inclusive theatres.
Ready to take your seat? Visit your nearest ATG venue’s website, gather your supporting letter, and apply now. The next time the curtain rises, you’ll be front and centre—free to enjoy every moment.
We offer confidential, GP-signed support letters based on a brief online assessment
Small steps towards promoting an inclusive community
If you need a medical certificate, our GMC‑registered GPs at Clinicerts are here to help. We’ll assess your needs, clinical evidence and provide professional support letters where clinically appropriate. Give yourself every advantage — get the facts, secure the documentation, and you’re all set for your next journey.
